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FAQ

What application should I install on my phone to pair my MT40?

The correct application is TCL-connect for MT40. Please scan this QR code to install and process pairing.

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What SIM Card does the watch support?

MOVETIME Family Watch MT40X supports 2G: GSM 900/1800, 3G: UMTS B1/B8, 4G: LTE B1/B3/B7/B8/B20 Nano-SIM card.

What operating systems does the application support?

Please Search for “TCL Connect” in the Google Play store (Android 5.0 and above), or App store (iOS 10.0 and above).

If you are unable to pair with your watch:

  1. Make sure the SIM is inserted correctly.
    1. If the SIM is inserted correctly, check to see if 4G, 3G or 2G is displayed on the top left of the screen of your watch.
    2. If not, long press the Power key for 15s to restart the watch.
  2. If 4G, 3G or 2G is displayed, check to make sure there are no overdue network charges that need to be paid.

If you are unable to obtain the position of your watch:

  1. Check to see if 4G, 3G or 2G is displayed on the top left of the screen of your watch.
  2. If not, long press the Power key for 15s to restart the watch.
  3. If 4G, 3G or 2G is displayed, check to make sure there are no overdue network charges that need to be paid.

If you are unable to obtain the verification code during registration:

Please check your Junk emails. If you still cannot obtain it, please try to get the verification code again.

How do I add family members to the contacts list?

You have two ways to add other family members:

  1. Choose a family watch, then touch More > Share QR code. A QR code will appear on screen. If the invited family member is next to you they can scan it directly using their TCL Connect app. If the invited family member is not in your vicinity, you can send them the QR code.
  2. Choose a family watch, then touch More > Watch contacts > + > Add manually. Enter the names, photos, and phone numbers of the invited family members - you can also upload their photos. Touch Save to complete.

How do I add and delete safezones?

  1. Choose a family watch, then touch More > Geofence.
  2. Touch + at the top right of this page, enter a name, choose a location on the map and set the range, then touch Save.
  3. You can swipe left on a safe zone in the list to delete it.

How do I add and delete Alarms and Reminders?

  1. Choose a family watch, then touch More > Alarms > + , Set alarm time and which days the alarm will repeat. Touch Save.
  2. You can swipe left on an alarm in the list to delete it.Reminders can be added or deleted in the same way.
Upomínky se přidávají i odstraňují stejným způsobem.

How do I set a school time?

  1. Choose a family watch, then touch More > School time.
  2. Set a name for your school time, then choose the start time and end time for when you want to activate school time mode. Select which days of the week in which school time mode will be active. Touch Save.
  3. You can add more than one school time. Swipe left on each one in the list to delete it.

Waterproof notice

This product has an IP65 rating which means it is fully protected from dust and is protected against low pressure jets of water from all directions. But please do not submerge your watch in water, for example when taking a shower, swimming, diving or scuba diving.

Positioning accuracy

Your watch will provide 7 different positioning modes: GPS, AGPS, Beidou or Glonass, G Sens, Wi-Fi and Base Station. Position accuracy will differ according to each positioning method. Sometimes in tall buildings and other urban obstructions there is a small chance of a larger deviation.

Data service

The watch uses mobile data to send messages and location information to family members. The data charges incurred will need to be paid by you to the network operator.

SOS

All family members and the child should be familiar with the SOS operation. It is recommended to practice using this operation first.

Are the materials in this product harmful to children?

All materials used have passed the required safety tests.

Storage and use of my location data

For all data related to you, we will only use the queries you submit to us. We will not use your data for any commercial application or development without authorization.

My MOVEBAND MB12 doesn’t seem to charge

Use the TCL approved USB cable. If the MOVEBAND still doesn’t charge, try a different USB cable and connect it to the USB port of a computer. You can also try connecting the charger to a different power source.

I can’t set up my MOVEBAND MB12 to work with my phone

  • Make sure that your MOVEBAND is charged.
  • Make sure that the software version of your Android device is Android 4.3 or later or your IOS device is IOS 8.0 or later, and supports Bluetooth version 4.2.
  • Make sure that you have installed the latest version of the MOVEBAND app on your phone, and then pair and connect your band with your phone.
  • Make sure that your MOVEBAND is within a 10-metre range of your phone.
  • Make sure that the Bluetooth function of your phone is turned on.
  • Turn off and then turn on the Bluetooth function on your phone and wait for a minute.
  • Set up your MOVEBAND again to work with your phone.
  • If there is still no connection, reset or unpair your band and try to reconnect.

The data from the MOVEBAND MB12 looks incorrect

  • Make sure that you wear MOVEBAND on your dominant wrist when collecting data, and make sure that you sleep at least one night wearing your MOVEBAND before attempting to get a measurement.
  • Make sure you have an active internet connection to ensure successful synchronisation of data between your MOVEBAND and the app on your phone.

How to reset your MOVEBAND MB12

  • On your phone, find and touch Moveband > Reset Moveband
  • Touch “Erase all data and reset”.

What can I do if my MOVEBAND can’t receive notifications?

To enable your MOVEBAND to receive notifications from smartphone, follow the steps below.

  1. Enable the TCL MOVEBAND app to start automatically once the phone is powered on.
  2. Add the TCL MOVEBAND app to the whitelist or protected app list.
  3. Turn off any power saving settings which disable the app when the screen is locked.
  4. Go to Settings > Notifications > Notifications access > TCL MOVEBAND. Disable TCL MOVEBAND notifications, then enable them again.
  5. Restart your smartphone.

What application should I install on my phone to pair my MT10G?

The correct application is TCL-move for MT10G. Please scan this QR code to install and process pairing.

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What can I do when my watch cannot receive calls and dial?

  • Make sure the connection between your WATCH and device is normal.
  • Make sure that your WATCH is not too far away from your device.
  • Touch image on the watch control centre to turn it on and then touch Pair on system BT pairing page of your phone to connect.
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For Android device, there is a Bluetooth icon image on your device after confirmation and then you can dial and receive calls.

For IOS device, there will be two same BT ID connected in phone system paring page if both BLE and HFP (for BT call) are ready.

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Your MOVETIME Smartwatch can’t be detected.

  • Turn on Bluetooth if it is disabled.
  • Enable the Bluetooth service to search for devices.
  • Restart your Smartwatch or your phone if Bluetooth is turned on and still not working.
  • Reset your Smartwatch or forget paired watch from MOVETIME app and also phone system Bluetooth page if your Smartwatch has paired with other phone.

How to get the most accurate results for your heart rate?

For the most accurate results, tighten the WATCH firmly around your wrist. Even in ideal conditions, the WATCH may not be able to get a reliable heart rate reading for everyone. For a small percentage of users, various factors can make it impossible to give a heart rate reading. A couple of things can help WATCH to get the most consistent and best heart rate readings possible:

  • The back of the WATCH needs to contact the skin.
  • The WATCH needs to be firmly tightened around your wrist but keep some space for your skin to breathe and let the sensors do their job.
  • You can tighten your WATCH for workouts and loosen it after you are done.
  • The sensors will only work if you wear the WATCH on the top of your wrist.
  • If your WATCH doesn't stay in place, or your heart rate can't be measured, tighten the band a bit. Your WATCH should be worn tight but comfortable.
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What can I do when my WATCH doesn't respond?

Press and hold the Power key for 8 seconds to restart WATCH. This is only for emergencies.

Why my WATCH does sometimes vibrates unexpectedly?

  1. Check if you have received a notification.
  2. Make sure that your WATCH is not too far away from your device.

What can I do when the vibration doesn't work?

  1. Charge and make sure that the battery has power.
  2. Make sure the connection between your WATCH and device is not interrupted

What can I do when my WATCH doesn't charge?

  1. Ensure that the pins in the charging dock are aligned with the pins in the back cover of your Watch.
  2. Make sure the USB cable is tightly inserted into the USB port.
  3. Sometimes, if your WATCH's battery is completely empty, it needs some time to activate the battery and the system.

Why does the battery consumption increases after installing MOVETIME app and connecting WATCH to my device?

This is normal and the consumption includes:

  1. Keeping connection between your WATCH and the device.
  2. File transfer between your WATCH and device.
  3. Disconnection, device scanning, and re-connection.

How many BT 4.0 Low Energy (BLE) devices can be connected to my device at most?

Only 1 BLE device can be connected to my device at the same time.

What can I do when my WATCH often disconnects from my device?

This is normal and the consumption includes:

  1. Make sure that the MOVETIME app isn't stopped by a system tool. If it has been stopped, restart the app.
  2. Make sure the communication between your WATCH and device is normal.
    1. Check the MOVETIME app on your phone. If your WATCH connects to your device, you will see a image icon in the top right corner. If the WATCH fails to connect, the image will change to image in the middle of the icon. image
    2. If you see the Bluetooth icon image on your WATCH, it means that your WATCH failed to pair with your device

How can I factory reset my WATCH?

  1. If none of the answers above solve your problem, try to reset your WATCH.
  2. In the MOVETIME app. Touch image and then Watch > Settings > Factory Reset and reset your WATCH.
  3. Long press the Power key together for 10 seconds to reset your WATCH.

What can I do if my WATCH can’t receive notifications?

To enable your WATCH to receive notifications from MOVETIME, follow the steps below.

  1. Go to MOVTIME app > Watch > Notifications, enable notifications from specified app you want.
  2. Enable the MOVETIME app to start automatically once the phone is powered on.
  3. Add the MOVEITME app to the whitelist or protected app list.
  4. Turn off any power saving settings which disable the app when the screen is locked.
  5. Go to Settings > Notifications > Notification access > MOVETIME (The access may be different by brands). Disable MOVETIME notifications, then enable them again.
  6. Restart your smartphone.

How to monitor sleep?

Wear your WATCH when you are asleep and ensure your WATCH is powered on and with enough power.

What can I do if there is Wi-Fi authentication problem on my Watch?

Long press to pop up interface and forget current Wi-Fi, and touch WI-FI again and then input correct code on your phone.

What application should I install on my phone to pair my MT30?

The correct application is TCL-move for MT30. Please scan this QR code to install and process pairing.

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If you have charging issues with your watch (not fully charged or not charged at all)

  • please check if there is dirt on the charging pins on the back of the watch.
  • For tips how to clean the charging pins, please click and watch video